Which responsibility does NOT belong to the procurement function?

The procurement function primarily focuses on acquiring goods and services needed by an organization, and this involves specific responsibilities that are distinct from customer service roles. Providing customer service is generally associated with departments that deal directly with customers, addressing their needs, inquiries, and support. While procurement may support overall customer satisfaction indirectly by ensuring that the right materials and services are available, it does not typically engage in direct customer service activities.

In contrast, negotiation of effective terms and conditions, ensuring sustainability within the supply chain, and supplier evaluation and selection are all critical responsibilities of procurement. These tasks are essential for securing favorable pricing, maintaining ethical practices, and ensuring that suppliers meet quality and sustainability standards, which align directly with the strategic objectives of the procurement function.